We have created this frequently asked question page about the Feedback Website. If you haven't been here in a while and this is your first visit to the post-May 2018 feedback site, start here. Topics here cover:
Our feedback site is based on a system of accountability and reliability. In order to do this, we require users to log in with an account. Currently you will need to use a Microsoft based email account in order to log in.
Why do I have to log in?
Here are the things you can always do without having to log in:
- You can always use search, it is the box above "give feedback" on the left side of the screen.
- You can read posts!
- You can report a link, or an issue with logging in.
You need to log in to do these things:
- In order to vote on an idea, you must register. This keeps anonymous users from spamming votes and helps our feedback stay accurate.
- In order to make a comment on a feedback idea or post a new one, you must register.
What are the tags? Can I add them to my own post?
You can read about those here. Short answer: No, these are added by the team.
Why can I not add fancy headers? I used to be able to do this.
Headings and paragraph settings were removed in August 2018. Not only does this keep things simple, it wasn't being used that much anyway, and prevents posts in entire Heading 1.
How can I suggest something that's missing?
We're very open to new ideas over in our Website category, although we admit that some things may not be possible technically due to software limitations. That said, when we changed the website we also selected software that provides a great amount of "out of the box" features and a certain room for customization. It never hurts to suggest something!
We appreciate everyone's contribution to the feedback site. The Minecraft team has found many great ideas since our remodel in May 2018 and continues to be inspired by the thoughtful and intelligent feedback.
What is "pending approval"?
If a comment has fallen into our "pending approval" queue, one of the following things may have happened:
- There was something in your post that set off our filter.
- Maybe you have a picture in your post or a link that goes to a video? We had some naughty people post bad stuff and as such our filters are pretty tough on image and link posting right now.
- You attempted to post too many things in a short amount of time.
- You edited your post and added a picture or a video.
Chances are everything's fine, it just has to take one more step and be run by our community team. As this requires a human touch and we work regular business hours, this delay can be either very short, possibly overnight, or at most - a weekend. Please note if it already duplicates content or otherwise violates our posting guidelines, it will simply not be posted, and you will not receive a notification of this.
My post was on the site and then fell into the moderation queue. Now what?
If a post falls into the moderation queue - regardless of votes, regardless of how long it has already been up on the site, regardless of number of previous edits, it is still looked at again by staff (who are human) who read everything, and if it is rejected at that point, it disappears. (That's how our software works, it doesn't keep a copy of it and we cannot retrieve these posts.) The queue doesn't sort out posts by edited/not edited. It is just a big list.
My post was on the site for a while and got removed.
Posts that do not fall within the posting guidelines (please refer to the article "Creating Great Feedback" on how to steer clear of things that would violate those guidelines) or are bug reports are most likely to be removed.
Another way posts get removed is if they are deemed to fall under "previously considered feedback". That's actually good for you, as you know the topic (if not perhaps your exact post) has been already considered by the team and you can focus on feedback and suggestions that are fresh and original. We update that page frequently - when we update it we also tend to go searching for posts that would also fall under these rules (for example, mixed/combining potions) and remove those too. Bookmark it and check it every couple weeks for those updates.
Typically, if a post is already on the site, there will be a message that is posted (the most common one is "duplicate topic exists") by staff, and then removed. Generally, we like to enter the search term we used, or the link to the existing discussion. Sometimes both. We've been testing to see which is more effective.
If the message is a comment on an existing post and is found in violation of the posting guidelines, it will likely just be removed. Bug reports are simply removed without warning, as we have existing messaging everywhere that clearly states bug reports will need to be filed at bugs.mojang.com and will be removed. As there is a contact support link, these posts are also removed diligently.
I disagree with your decision about my post!
Fortunately, your community team is fully staffed by real people with super big hearts and only the best intentions! That means you can contact us via the feedback button and the "leave us a message" after you've entered a search term (we suggest "feedback") and you'll be reaching one of us. Using the "Ask a Community" form, you'll want to include enough information about your post, and if there are already similar topics posted, how this differs significantly enough from existing posts on the topic.
Please do not include things like "I don't know why this got removed" in the comment sections or posts/reposts. We also won't be addressing individual post issues in the Website category (we've done this several times and it's not effective). This is a feedback site. Plus, we're here and you can always just ask us what's up (use the form, and not social media or in a livestream - it helps us track things and ensure you get a reply). Let's work together and make this site super.
I have a super long post.
We're really excited about the effort and care everyone puts into their ideas. However, while we recommend cutting things down, ultimately the final call is yours. It's your idea, after all. If you need assistance, drop us a line. We can't post your idea for you, but can help with tips. Again, your post, ultimately your call.
I think your filter needs improvement. It doesn't seem to catch everything I think it should/filters out things too much.
Yes, we know the filter isn't perfect, but that's okay. Like our website, it is continuously a work in progress. We will say that it has done a fairly good job and is 100% more efficient than a system that requires every post made to be approved by a human.
How do I post? How do I edit my post? Do you have posting tips that aren't covered in Creating Great Feedback?
Yes, more technical "nuts and bolts" questions about posting are covered here.
This person posted some content that offends me/copies my post.
We've created a form for this - we have several forms, each of which directly routes to a specific community member who can best address your issue. Check out the instructions here. Please remember if you select the wrong form, that can delay resolution of your issue!
Can you tell me the team's thoughts on spam and suspensions/bans?
We want to help create the best site possible for first of all, you, and at the same time, for our team. We have a no-tolerance policy on spam and severe breaks with the Posting Guidelines. We know the community wants to engage with quality posts, not spam! (Please do not engage with spammers.) Help us create the type of site you want to use!
I need support! My game is broken!