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Mojang Customer Support

Hello, i'm not going to lie this is going to be more of a complaint than anything

So, recently i was playing with my friends minecraft and everything was actually fine and we had fun together and in the end we went to sleep.

Unfortunately right on the next day we were eager to go play again, but to my surprise for some reason i wasn't able to enter on my account while my friends had no problem. I tried to go to the website and login into my account there, but it said that my email or password were invalid, which was really strange since i played on it the day before.

Not knowing much i decided to click on "i forgot my password", but to no avail since i didn't receive any email to change the password at all. So i decided to go check the support articles that could have something to do with this and tried everything that was there, but it didn't work. That's where i contacted Mojang customer support and applied for a ticket in the expectation to get my problem fixed.

I received the generic email with the ticket number and in it saying for me to check some articles that could help me, which is quite normal. But the problem isn't that, it's the fact that quite some time already passed and i still didn't get any reply to help me. I tried as well to go to the customer support twitter to talk with someone there, but only got an automated message. But in there i was able to see that there's more people with the same problem as me that are waiting for way longer, some over 6 months now.

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    Registered User commented
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    I know that minecraft right now is having a rough time with the fact that they're having a major influx of people into the game. But either way the customer support should be better that what it is right now. If you go to the twitter account of Mojang customer support you just see tweets of this same problem over and over again and see people saying for everyone to abandon hope on the replies of those same tweets because there are people that are waiting already for a huge amount of time and still don't have their problems fixed. As much as i want to say that Majong is struggling and for everyone to just be patient that everything will back to normal soon enough, that doesn't seem to be the case and as much as Majong is struggling, so are us. We want to play the game and we could understand if it was going to take a week or two until you would reach our tickets, but it's completely outrageous the fact that people are actually waiting for months and even giving up completely.

    I also think that just having a bot replying to all the messages that are sent to the customer support on twitter is not that great either. People are going there mainly because they already tried sending an email and that it didn't do anything at all.

    Please for the love of the game and the community as well, try to fix this as soon as possible.

    I really hate to see the fact that people are literally giving up thinking that they won't get any help, and i hate that i'm also almost with no faith either.

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    Registered User commented
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    so on my PS4 I signed into my Microsoft account and it says I don’t own the Halloween and festive mashup when I know I do when I sign out of my Microsoft account and even when I go to my PS4 library it says I own it so I need you guys to fix it

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    Registered User commented
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    I would like to make another complaint that you on all bedrock platforms you make it so that people can switch to their default skins without creating characters because I did I can’t do it because Texas speech won’t read it properly so yeah