Often players have no clue how to enable the in-game music on mobile devices as it is a separate download. The Minecraft Original Music Pack (Music by Minecraft) can be downloaded for free from the Marketplace.
Most likely the player is going to inspect the Audio Settings in-game. There is a slider that indicates the music is enabled. No other feedback to the player is provided at this point, that the music can be downloaded. This is often reported as a bug on bugs.mojang.com as “no music” or “jukeboxes don't play music”.
Suggestion is to create a direct download button for the Original Music pack (by Minecraft) on the Audio (Settings) tab for the affected Mobile devices. Or create a direct link to the pack on the marketplace in this tab.
The current method of manually having to search for the music is counter-intuitive / confusing and creates a barrier for players to enjoy the in-game soundtrack.
Thank you for your time.
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