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My cape is in Twitch Drops, but I don’t get the code.

I DONT HAVE THE CODE FOR REDEEM  BUT THE CAPE IS IN INVENTORY DROP THEY SAY :Redemption code is unavailable. Please try again later: BUT I WATCH 15 MINUTE ON TWITCH OF DUNGEONS 2

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    This is a common problem a lot of people are facing, and the devs have not said anything regarding it yet so who knows