Didn’t receive the Dungeon 2 bundle cloak

Hello dear reviewer. I have pre-ordered Minecraft Dungeons 2. I have two payment methods, one of which has expired and the other is still valid, and I used the valid payment method. Microsoft deducted the pre-order payment, but they only tried the invalid method and didn’t use the valid one. On the 29th, I checked my account and didn’t see Minecraft Dungeons, so I thought I needed to purchase it again after pre-ordering, and I bought Minecraft Dungeons 2. Later, I checked Microsoft’s payment records and found that the previous pre-order payment was declined. Could you help me get the pre-order bundle cloak? Thank you very much, I really appreciate it.