Improve the Automatic Ticket Closure System for Minecraft Support

I would like to suggest a small improvement to the Minecraft Support ticket system. I have noticed that when I contact Minecraft Support about an issue, the ticket may automatically close after a few hours or around 24 hours, even when the request is genuinely related to a Minecraft product or service and is not spam. This can make it more difficult to communicate with Minecraft Support, especially when the user needs to wait for a response or provide additional information about the issue. It would be helpful to introduce a smarter filter before automatically closing tickets. For example, the system could automatically close tickets identified as spam, unrelated requests, or messages that have nothing to do with Minecraft products and services. However, tickets concerning technical problems, bugs, accounts, or other Minecraft-related issues could remain open for a longer period of time. This may seem like a small change, but it could significantly improve the support experience. It would make it easier for users to communicate with Minecraft Support and follow up on their issues without having their ticket closed automatically too soon. Thank you for considering this feedback!