I am writing to express my extreme frustration regarding the recurring "Drowning" authentication error. For the second time in three days, I was completely locked out. Today, I spent 2.5 hours performing exhaustive troubleshooting:
Cleared console and game caches
Signed out of all active Microsoft sessions
Toggled Airplane Mode and network settings
Uninstalled and reinstalled Minecraft
Reconfigured console and game settings
None of this worked. The ONLY fix was changing my Microsoft password—the exact same workaround I was forced to use 3 days ago.
It is completely unacceptable that session tokens lock up on your backend, forcing a paying customer to reset credentials and reconfigure systems every few days. My son had to wait over two hours while I spent my free time furious, trying to fix broken authentication loops.
I demand an immediate Tier-2 escalation to permanently resolve this backend token desynchronization. I expect a stable service without needing password resets every 72 hours.
Sincerely,
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