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Replace account error -9 popup message with a simple offline indicator

Currently in Bedrock edition across all devices (personally I have tested Windows 10 PC and iOS) if you open Minecraft without an internet connection you get a popup screen with an "account error" message and code "-9." This should just be replaced with an "offline" indicator on the title screen.

Here why it's a problem. The popup itself and the text of the message is both alarming an misleading:

  • It says "There is an error with your account" when there is no problem with the account itself.
  • It says "There is an error with your account" even if you have never set up a Minecraft or XboxLive account on your Minecraft install.
  • It implies that the error is something Mojang is working on a solution for (with the text "...until we have resolved the issue."), but in fact there is no back-end issue and Mojang is doing nothing about the source of this error message.
  • It directs you to contact support. This is needless, wastes people's time, and creates anxiety. Support is just going to tell you to check your internet connection, and that isn't something that requires personal communication.
  • It provide a link to contact support. This again is pointless, because the message is generated due to being offline!
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6 Comments

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  • 0
    Registered User commented
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    Great change

  • 2
    Registered User commented
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    Actually being offline is only one cause of this particular error message. For sure the game should be able to detect if you are offline and not give you this message in that situation.

    However, there are also many people getting "Account Error -9" when they are online and this is being tracked as a bug at MCPE-62421. There has been an upsurge in this on Android devices as Android has recently pushed its Android 10 OS updgrade and it seems that Android 10 doesn't like the way Minecraft implements OAuth. This points to "Account Error -9" reflecting an authentication failure due to Minecraft not being able to communicate properly with XBoxLive. This is really dumb as Minecraft, OAuth, and XBoxLive are all Microsoft products to my knowledge.

  • 0
    Registered User commented
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    Thank you so much for the info and now I know why error 9 keeps popping up

  • 0
    Registered User commented
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    I keep getting this message too but I am online. How do I fix this and access Marketplace again?

  • 0
    Registered User commented
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    Hi

  • 0
    Registered User commented
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    Bro like it says "ur minecrsft account idn't set up right" like wth am i suppose to do?!!