Minecraft: Windows 10 Edition FAQ

Minecraft: Windows 10 Edition is the latest version of Minecraft, and you have the opportunity to participate in the development process. As an owner of the previous PC or Mac version of Minecraft, you can request a free copy for your Windows 10 device. Or, if you're new to the game, you can purchase it now at a reduced rate and help shape the future of the game, with no additional cost once it's released.

This page answers frequently asked questions about purchasing and downloading Minecraft: Windows 10 Edition, in-game information for players of the previous version, information about the Windows 10 edition of the game.


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Download your free copy of Windows 10 Edition (for existing owners of Minecraft on PC or Mac)

I already own a copy of Minecraft on PC or Mac. How do I get my free copy of the Windows 10 edition?

Players who already have the previous PC or Mac edition of Minecraft (running on Java) will be able to download Minecraft: Windows 10 Edition for free.

Note You will need to get a code from Mojang, the game developer, by signing in to your Mojang account before purchasing Minecraft: Windows 10 Edition. Otherwise, you may incur a charge.

If you don't already own a copy of Minecraft: You can purchase Minecraft: Windows 10 Edition at a discount throughout the beta period. The beta period ended in December 2016.

Once the promotion starts, Mojang will post a message on their home page directing existing users to the campaign. The message also appears in the blog when starting the existing version, so you'll see it there, too. You can then do the following:

  1. Sign in with your Mojang account.
  2. Under Redeem Gift Code or Prepaid Card, select the link to request a code.
  3. Once requested, the Windows 10 store will open.
    Note You'll need to sign in or create a Microsoft account. If you sign in, use the account that you want to redeem the game against – this will be the one you use to sign into your Xbox account.
  4. After redeeming your code, if you're running Windows 10, you'll be able to download the game right away. If you're running an earlier operating system, you'll need to come back to the store once you're running Windows 10.

If you run into any problems while trying to request a code from your Mojang account, visit the Mojang Support forum for more help.

I don't have an Xbox so I don't have an Xbox gamertag. Can I still play?

Absolutely! In fact, you don't even need to make an Xbox account- the account you use to log into your computer is automagically also an Xbox Live account. When you log into Minecraft: Windows 10 Edition for the first time, it will automatically generate a gamertag for you.

I don't like the automatically generated gamertag. Can I change it?

Yes you can and it is really easy! To change your username, log in with your Microsoft account at http://www.xbox.com Once you're logged in, hover over your username and click on Profile. In your profile, choose Edit Gamertag. There you can change it to a name you like.

Do I need to sign in with my Xbox gamertag on my Windows 10 device when I redeem the code?

Yes, you will need to make sure to sign in to your own gamertag on your Windows 10 device. For example, if you are using a friend's device to redeem your code, your friend will be entitled to get the game for free, and you'll need to pay for it when you try to download it.

You can check which account you're signed in with by looking at the upper-right corner while signed in at the Microsoft account page.

I own Minecraft on PC but I'm unable to request a code. What's wrong?

There are a couple of reasons why you may not be able to get a code:

  • You have signed in to the wrong Mojang account, which did not purchase the PC/Mac version previously.
  • You have already requested a code.

To verify that you have purchased Minecraft on your Mojang account, sign in at the Mojang account page and look for your purchase under "My Games." If you own it, it will be listed there against your profile name. If you don't see it listed, you either don't own it or didn't use that account to buy it.

Do I need to be running Windows 10 to request my code?

You can request your code at any time; however you can only run the game on a Windows 10 device. You will be unable to download the game on an earlier operating system.

What happens if I don't have Windows 10 already?

If you redeem your code and you're not running Windows 10, you'll see a message in the store that you can only download the game to a Windows 10 device. Don't worry, if you signed in online with your own Xbox account on an earlier version of Windows, the game will be waiting for you as soon as you're running Windows 10 on any of your devices.

I just redeemed my code in the Store, but it's telling me I need to pay for the game. Why?

If you already had the Store app open when you redeemed your code, you'll still get the game for free. Close and reopen the Store app, and you should see the game available for you to download, at no cost. You may also need to restart your computer using the restart option on the shutdown menu.

Will Minecraft: Windows 10 Edition be available to purchase in retail stores?

No. The game is only available to purchase online from the Store.

When does the offer for the free game end?

There will be an expiry date once the game is out of beta. Mojang will make an announcement when this happens.


Purchase the Windows 10 Edition (for new players)

I paid for a copy of the game before realizing I could have gotten it for free. What do I do now?

If you're an existing owner of Minecraft on PC or Mac and you purchased the game before redeeming your free copy, contact Xbox Support.


What to expect if you're already playing Minecraft on other devices

Can I continue playing my existing version of Minecraft on PC/Mac?

Yes, you can – while you download and evaluate the beta version on Windows 10, your existing Java-version Minecraft experience will continue working exactly as it does today.

What happens to my existing worlds – can they be played on the Windows 10 edition?

Your existing Minecraft experience will not change at all, and the Windows 10 edition is not intended to be an upgrade to your existing game. You can play the Windows 10 edition in parallel with the Java PC/Mac version, allowing you to see the new feature, evaluate and provide feedback – at the same time maintaining your existing worlds. However, you cannot play your Java PC/Mac worlds on Windows 10 Edition at this time.

I'm an existing Xbox or Pocket Edition player – can I transfer my existing worlds to Windows 10?

The Windows 10 Edition does not currently support transferring of worlds from Console Edition. However, you can import and export other Windows 10 Edition worlds into your game using the handy Import and Export buttons. If you are able to copy your saved game from your mobile device, you can import it into Windows 10 with the Import button.


Playing the Windows 10 edition

Can I play online with other people on Windows 10? Or on different devices?

You can play online and with other people running Minecraft: Windows 10 Edition who are on the same network as you. You're also able to play with Pocket Edition (for iOS, Android, Gear VR, and Kindle Fire/Fire TV) players now as well. Minecraft Realms is also now available for Windows 10 & Pocket Edition.

Note This game includes multiplayer features with online interactions that are not subject to Xbox Live parental settings. These features may include the following interactions with other players online:

  • Play cooperatively or head-to-head
  • Send and receive in-game text messages

I'm new to Minecraft – what do I do, and how do I play?

Getting started with Minecraft is one of the fun and unique features of the game. There are no tutorials or help guides – the idea is that you learn by playing the game and working it out for yourself! However, if you get stuck or want to learn how to progress within the game, such as how to build items or expand your inventory, just ask here on the Feedback forums. We also have numerous Minecraft livestreams every weekday at twitch.tv/Minecraft or mixer.com/Minecraft

I want friends to play with in the game. Where can I meet other people who play?

Visit our friend thread and add them via xbox.com or through your Xbox app!

How do I change how my character looks?

You can create and upload your own personalized skin if you don't want to play as Steve or Alex. For more info, see Create custom skins for Minecraft: Windows 10 Edition. There are also several skin packs available for purchase in the game itself.

How do I install mods/texture packs/resource packs?

Please visit minecraft.net/addons for more information!

How do I record and upload game clips?

For more information about creating game clips, see Game DVR support.

My game crashes immediately after seeing the Mojang screen. How do I fix this?

This is due to a missing graphics driver update. Please go to the website of your graphics card manufacturer, then download & install the newest update for your graphics card. Restart your PC & everything should work normally.

My game crashes because of nvwgf2umx.dll. What do I do?

Unfortunately, this is due to a known issue with some NVIDIA drivers. Please visit the NVIDIA support forums at https://forums.geforce.com/default/board/33/

Where are my saved game files?

All of your saved games are in the following directory (replace YOURNAME with whatever your Windows name is): C:\Users\YOURNAME\AppData\Local\Packages\Microsoft.MinecraftUWP_8wekyb3d8bbwe\LocalState\games\com.mojang\minecraftWorlds
All of the folders in that folder are different saved worlds. Make sure you copy all of the folders in there so you keep all of your games.

How do I provide feedback on the game?

The development team at Minecraft are actively working on feedback as they receive it to bring you the best version of Minecraft ever made. If you have comments or suggestions that you want to share with the development team, visit the Minecraft Feedback page.

Where do I find out more about Minecraft?

Once you've created your Minecraft world, and you've mastered the basics of the game, there's a whole community dedicated to helping you explore all of the features of the game and what you can do in your world right here! Upvote suggestions you like, ask questions, and more.

If you're playing Minecraft on a device other than Windows 10, see Getting help for Minecraft on different devices for more information on where to find help and support.


Related Issues

Minecraft Wiki
Mojang Support
Minecraft: Windows 10 Edition info
Minecraft: Xbox One Edition
Minecraft: Xbox 360 Edition on Xbox Live 

Feedback and Knowledge Base