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Rule enforcement for posting feedback.

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    Thanks for your idea!

    I see the root of the problem you're trying to address, which is very simply: folks aren't following the rules. We can tackle this two ways, through technology, or through enforcement.

    Let's address the technology side, since there could be ways to address this through a technical solution.

    1. Do you have examples of other sites where this sort of system you describe is in place and works well or possibly other feedback sites that work similarly? We'd like to investigate them.

    2. Should people be required to search every time before posting, for example? Or a checkbox saying "I've searched" or "I've read the posting guidelines?"

    3. People reach the feedback site in different ways, computer, phone, etc. Would this multi-page system work well for community members on mobile?

    Just a few things to think about and I'm interested to hear your thoughts!

     

  • 0
    Geable Lence commented
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    I agree, it is very frustrating to see so many posts which have just ignored the rules. pushing aside the posts which do.

    On this, Every time I have posted Feedback it has had "pending approval" It takes days before they appear. Doesn't this mean that someone is approving these posts too? How are the rule breakers getting past the person who approves them?

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    Pending approval is its own discussion. :)

    Not everything falls in pending approval.

    Let's stay on topic.

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    @Nova "inkycatz" Barlow

    1) Quite simply, no, this is hypothetical, and I never intended this to entirely stop people from breaking the rules, but people are alerted, so, younger posters are notified, and it reduces rule breaking from ignorance, which is responsible for much of the rule breaking. There will always be rule breaking, but this should reduce it.

    2) No I think it would be unnecessary to have a checkbox, as again the premise is to stop ignorant rule breaking, and a checkbox would not help much to prevent anything as far as I'm aware.
    Also, I briefly mentioned it above, that once you create your title, you go to the next page where it will say, for example,
    "These are similar sounding post, (list of 10 automatically searched posts) please make sure your post hasn't already been thought of. (Then the normal, cutting duplicate threads allows relevant ones staying together.)"

    Perhaps to continue, you should need to scroll to the bottom, but many posts are different enough that you don't need to read more than the title, as long as you know your post is ok.

    3) I can understand the possibility of slight difficulties, getting this working on all platforms, but ultimately it would be just as hard as typing is now on mobile, but you would type a little bit then wait slightly longer than you normally would, before continuing writing on the next section. I don't see any possible difficulties across platforms for users.

  • 1
    Rahsna commented
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    Just weighing in here with some help of my own :)

    1. Do you have examples of other sites where this sort of system you describe is in place and works well or possibly other feedback sites that work similarly? We'd like to investigate them.

    I think Microsoft To-Do is a fine example. They use a tool called UserVoice. I think Xbox uses it too.

    I was kind of surprised to find that Minecraft used their own tool :)

     

    2. Should people be required to search every time before posting, for example? Or a checkbox saying "I've searched" or "I've read the posting guidelines?"

    I imagine it works like UserVoice or (Win10) Feedback Hub, where the search is automatic, and is based of on the title you use.

     

    3. People reach the feedback site in different ways, computer, phone, etc. Would this multi-page system work well for community members on mobile?

    You would want to avoid small "hitboxes" like checkboxes on mobile. The multi-page system could be different on mobile, like a multi-step, but not page. Where the next step is only expanded (and made visible) once the previous step have been completed.