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Realm needs to be fixed or made free

I pay for realm and my daughter pays for multiple realms so family and friends can play and stay connected. but half the time I can't get into my realm but can play hers she can get into mine but cant play my worlds. and we both use the same internet. she even tries logging into mine from her computer but its a no go I can log in under her name and play on my computer. Her kids are having issues playing my realms and worlds but I can play theirs,  Please fix this issue Everything is always good until windows does a new update and then I have issues Last time I was on the phone for 6 to 8 hrs 2 or 3 times a day to Microsoft and then to x-box for 3 days. I still cant use x-box app as it constantly crashing, I redid my whole hard drive and it still took hrs of letting them direct connect to my computer to fix it. Now its back to the same issue.

 

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    I am sick and tired of the idea of realms being not free. Servers on java are free(mostly), even if you make a server on bedrock people on X box have to pay to play. Why should people have to pay to play with there friends if they all have the game.