Please be advised that Xbox Support assists with all versions of Minecraft except for Java Edition. If you are playing Minecraft on Mobile, or PC, iPad, or on any other device, Xbox Support is your place for Minecraft technical assistance and is located here: http://support.xbox.com
If you have concerns about servers that may violate commercial use guidelines, and if you want to know more information about that please go here.
- If you can see your coins at account.microsoft.com but not in Minecraft, please contact Xbox Support at: http://support.xbox.com
- If you are still unable to see the coins you have purchased, you'll need to contact support for the site you purchased coins from. (iTunes, Amazon etc)
- If you are unable to see the coins, and you purchased your coins on an Xbox or in the Windows 10 store, please contact Xbox Support at: account.microsoft.com
- If you need a refund, please see the information available here: https://help.mojang.com/customer/portal/articles/359338
Bugs are a different kind of feedback, but should go here. Please do not post release bugs in the feedback area.
For general Minecraft gameplay help, please consult the official wiki.
Please see aka.ms/MinecraftXIP for information about joining and leaving the beta on on Windows 10 or Xbox.
Minecraft: Education Edition
Minecraft: Education Edition support currently operates on a Monday through Friday schedule (Pacific time), and is most responsive during standard business hours. You may expect reasonable slowdowns or delays in reply times during heavy volume seasons (early fall/the beginning of school/during and immediately after traditional school “vacations”) and during US-based holidays through the year.
For issues with the feedback site, please contact the Community team via the "Ask the Community" form.